Support

We're here to help

Question, bug, idea, or just want to say zdravo? Every email is read and answered by a human on the Lumo team.

Common questions

Quick answers

The app doesn't hear my voice — what should I check?

Make sure Lumo has microphone access: open iOS Settings → Privacy & Security → Microphone, and check that Lumo is enabled. Speaking practice works best in a quiet room with the phone about 20–30 cm from your mouth. If it still misbehaves, email us — include your device model and we'll dig in.

How do I restore my progress on a new device?

Sign in with the same account you used before and your journey — chapters, rewards, and phrasebook — comes back with you. If anything looks missing, contact us and we'll sort it out.

How do I manage or cancel a subscription?

Subscriptions are handled by the App Store. Open Settings → your name → Subscriptions on your iPhone, choose Lumo, and manage or cancel from there. Apple's own guide is at support.apple.com.

I found a chapter that feels unfair or too fast.

Please tell us immediately — fairness is a core rule of Lumo's design. Every speaking timer is meant to be derived from real native audio, so if something feels impossible, it's a bug, not a challenge. Describe the chapter and the moment, and we'll fix it.

Can I suggest a feature or a story idea?

Absolutely. Some of the game's best touches came from player suggestions. Email us with “Idea” in the subject line — we read everything.

How fast do you reply?

Usually within 1–2 business days. Bug reports that block your progress get priority.

Didn't find your answer?

Write to us — a real person will get back to you, usually within a couple of days.

Email support